Services

Phone System Maintenance Agreements

Here are some of the features and benefits of becoming a Pilothouse Communications Maintenance Agreement customer:

8-5 or 24x7 Options

Intelligent Dispatch:
If the trouble can't be resolved remotely, Pilothouse will dispatch a technician with knowledge of the problem. The technician arrives on site with the right skills and parts to fix the problem the first time.

On-Site Service Response:
Pilothouse has a team of highly skilled, Certified technicians that will respond to your needs, within 4 hours for a major outage. Warranty and Service Agreement customers receive our highest priority response and unlimited service calls.

Replacement Parts:
Pilothouse stocks critical replacement parts for all systems that we maintain, in addition access to our dealer’s large local replacement center in CT. Replacement parts are generally included under your Service Agreement.

Helpline Support:
Answers by system experts to basic questions on products, features and functions. Basic questions are answered quickly by our knowledgeable staff. Complex or customized application support and consultation is available at preferred rates and priority response.

Preventative Maintenance:
Semi-annual preventative maintenance. Just like you go to the doctor for a checkup, your phone system should get a checkup as well. We check your system for cleanliness and temperature considerations, make sure all of the systems software is up to date, back up the entire system for disaster recovery measures, and ensure all of your equipment is working properly, so it will continue to work properly.

Added Savings Benefits:
Savings on trip charges for MAC work.
Get simple MAC work (15 minutes/call/day) at no charge.
Free Software Upgrades.

Office Relocation

Is your business changing locations? There's no need to purchase a new phone system if you don't plan on expanding. Let us dismantle your current phone system and move it to your new facility. We will make sure your phone system is up and running for your first day of business in your new location. From wiring to programming changes, we can take care of it all.

Remote Administration

If your phone system is equipped, we can make programming changes to your phone system from our office. This will save you the expense of a trip charge if you're not a maintenance agreement customer.

Moves / Adds / Changes

Move a phone extension from one physical location to another.

Add a new extension to your existing phone system.

Change any of the phone systems programming.

Training

Now that you have your new phone system, you'll want to use all of its features. We offer training on all of the products we sell, as well as legacy Toshiba telephone systems. Group or Individual... get the training you need to use your phone equipment effectively.

Network Services

We can help you sort through your confusing telephone bills and help you save money or at least give you the piece of mind to know what you are paying for is what you need and that you are getting the best deal possible in the industry.

We will analyze your current telephone bill and offer you options that could potentially save you money. Through key relationships with a wide variety of telecommunications companies, we will give you a comparative analysis of multiple carriers offerings, making sure that you are able to take advantage of all promotions, products and services and various rate plans that are available in the ever changing marketplace.

Leasing

Do you need a new phone system, but just don't have the capital to spend? We offer leasing options on new Toshiba phone systems.

Also Servicing:

Authorized service of Toshiba Communication Systems:

Strata CIX40 - Small Business IP Telephone System supports 4-11 trunks, 8-16 digital telephones, 1-2 analog station ports, and 8-24 IP channels.

Strata CIX100 - Small Business IP Telephone System with up to 64 trunks or 72 station users and combinations up to 112 ports.
Strata CIX670 - Small/Medium Business IP Telephone System with up to 264 trunks or 560 station users and combinations up to 672 ports.
IP edge - Small/Medium/Large Business IP Telephone System that supports up to 1000 station users.

We also provide service on the following vendors equipment:

ATT/Lucent/Avaya, Nortel, Panasonic, Tie, Executone, InterTel +.

Telephone Training Video: Use as a refresher or for training new employees.